At Poco Phones Canada, we are committed to providing you with a seamless shopping experience. We take pride in offering quality products and exceptional customer service. Our return and refund policy is designed to ensure your complete satisfaction with every purchase. If you receive a product that doesn’t meet your expectations or specifications, you can request a refund or exchange within 7 days of receiving it. Simply email us at info@pocophones.ca to initiate the return process. To be eligible for a refund, the item must be unused and in its original packaging. If the product is damaged during transit or arrives in a non-functional state, please contact us immediately with photographic evidence. Refunds will be processed once we receive the returned product. Please note that if there are any signs of use, our product team may determine a reasonable refund value. We value your trust and strive to provide you with the best products and services. Shop with confidence at Poco Phones Canada!